Kokosfell is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.kokosfell.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Kokosfell will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
The concept of Kokosfell was first brought to life over a few beers between good mates on a beach back in Bali 6 years ago.
That spark got our founder and creator Chad Perry set with the intention to bring out natural, hand crafted and sustainable skincare that was luxurious, stylish, affordable and most of all felt incredible.
Working the 9-5 grind as a carpenter on the Mornington Peninsula just wasn’t enough to drive and feed the passion Chad once had, and so Kokosfell was born.
Chad’s vision of ‘Bringing out the best version of you’ is aimed at making you as an individual feel confident and flawless in your own skin, no matter what the day will throw at you.
Fast forward 6 years and in June 2021 Chad made the decision to move Kokosfell’s HQ to Bali, Indonesia. This meant having the ability to oversee all production and ensure the highest of quality is always being maintained. With our products being hand crafted Kokosfell hopes you will feel the heart and soul of each in them.
Chad met Tess in 2019 and with her bubbly personality and infectious smile it was evident that Tess was here to stay. Tess naturally became apart of Kokosfell bringing qualities that only enhanced our brand.
With a background in production and customer service, and a passion to provide a quality customer experience, Tess has welcomed all new and existing customers to become apart of the growing Kokosfell family and follow our journey together.
Chad & Tess have a beautiful daughter Violet Rose, who is quite the character always making her mum and dad laugh. It is never a dull moment with Violet.