RETURNS POLICY

RETURNS, EXCHANGES, DAMAGED OR FAULTY GOODS

Products purchased at a discounted or sale price can only be returned if defective or if otherwise required by law.

You can return any full priced product within 30 days of purchase if the item is unopened, unused, in as new and saleable condition, provided that you have arranged this in advance with us. To arrange a return, please email info@kokosfell.com.au. You must not attempt to return any products before having first arranged a return with us. Where we accept such returns, you agree to follow any directions regarding postage and packaging in relation to the item in question.
Where your product arrives damaged through delivery, please notify us within 14 days of receipt. We may require you to provide us with photographs of the damage for our further assessment. We will liaise with you to discuss the return process for damage that we believe was caused during delivery.

We will be under no obligation to replace products or provide a refund where the product has become of unacceptable quality due to circumstances such as misuse, failure to use in accordance with reasonable instructions, using the product in an abnormal way or failing to reasonably care for the products.

PRODUCTS OUT OF STOCK

We reserve the right to notify you if a product that you have ordered becomes unavailable. In the event that you order a product from the Website and we later inform you that we no longer stock the product you had originally ordered, we may at our election give you a refund or a store credit for the purchase price.